Privacy Policy
Last updated: February 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
- Account information (email, name, password hash)
- Payment information (processed securely via third parties)
- Usage data (API calls, timestamps, IP addresses)
- Communication data (support tickets, emails)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Usage logs are automatically deleted after 90 days.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookies through your browser settings, though disabling them may affect functionality.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@capsolution.xyz